This Refund Policy explains the conditions under which KingsHost ("KingsHost," "we," "us," or "our") provides refunds for the Services described in our Terms of Service. By purchasing a Service, you acknowledge and agree to this Policy.
1. 30-Day Money-Back Guarantee — Shared & Reseller Hosting
New shared hosting and reseller hosting customers may request a full refund of their initial subscription fee within thirty (30) days of the original purchase date, for any reason. To request a refund, open a ticket from your client area or email support@kingshost.net with your invoice number.
2. 7-Day Money-Back Guarantee — VPS
New VPS customers may request a refund within seven (7) days of the original purchase date. After this period, VPS subscriptions are non-refundable for the remainder of the billing cycle, due to the dedicated resources allocated at provisioning.
3. Non-Refundable Items
The following are non-refundable under all circumstances:
- Domain registrations, transfers, and renewals — once a domain is registered or transferred, the registry charges us non-refundable wholesale fees.
- SSL certificates — once issued, paid SSL certificates are non-refundable. Free Let's Encrypt SSL is included at no charge.
- Dedicated servers after the first seven (7) days of provisioning.
- Add-on services — including dedicated IP addresses, premium support packages, professional services, and custom development.
- Renewal payments — if you do not cancel before a renewal date and the renewal is processed, the renewal is non-refundable beyond the initial money-back-guarantee window.
- Accounts terminated for violation of our Terms of Service or Acceptable Use Policy.
4. How to Request a Refund
To request a refund, please:
- Sign in to your client area at kingshost.net/client.
- Open a new ticket and include your invoice number and the reason for the request.
- Allow up to five (5) business days for review and processing.
Approved refunds are issued to the original payment method. Depending on your bank or payment provider, the funds may take 5–10 additional business days to appear on your statement.
5. Chargebacks
If you have a billing concern, please contact us first — we resolve the vast majority of disputes the same day. Initiating a chargeback or PayPal dispute without first contacting us may result in suspension of your account and is a violation of these terms. Chargebacks initiated for charges where the Service was provided as described will be contested with documentation, and you may be liable for chargeback fees and any outstanding balance.
6. Currency & Taxes
Refunds are issued in the original currency of payment for the original net amount paid. Where applicable taxes were collected (e.g., VAT, GST, sales tax), those will also be refunded in line with the requirements of the relevant tax authority.
7. Service Credits
SLA-related service credits, where applicable under our Terms of Service, are issued as account credits applicable to future invoices and are not paid out as cash refunds.
8. Modifications
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via email and posted on kingshost.net.
9. Contact
Questions about this Refund Policy can be sent to support@kingshost.net.