Shared and reseller accounts are provisioned automatically within seconds of payment confirmation. You'll receive a welcome email with your cPanel and nameserver details immediately. VPS plans are typically provisioned in under five minutes; in rare cases involving manual fraud review, it can take up to one hour.
Yes. We offer a 30-day money-back guarantee on all shared and reseller hosting plans, no questions asked. VPS plans are eligible for a 7-day money-back guarantee. Domain registrations, SSL certificates, and dedicated servers are non-refundable due to upstream costs. See our refund policy for full details.
Yes. The Royal and Empire shared plans support unlimited addon domains, meaning you can host as many separate websites as your storage and bandwidth allow. Each addon domain gets its own document root, email, and database access.
Yes — free, unlimited migrations for all new customers. Open a ticket after signup with your existing host's login details and our migration team will move your sites, emails, and databases with zero downtime, typically within 24 hours.
We're transparent about pricing. The price you sign up for is the price you renew at — we don't use teaser rates that triple at renewal. If we ever need to adjust prices fundamentally (due to upstream cost changes), we'll notify you at least 60 days in advance.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) via Stripe, as well as PayPal. For VPS and dedicated plans we also accept bank wire transfer on request. We do not currently accept cryptocurrency.
Yes. Our service-level agreement guarantees 99.9% uptime, measured monthly. If we fail to meet this on shared, reseller, or VPS plans, you're entitled to service credits — request them via your client area within 30 days of the incident.
Absolutely. Every plan includes free Let's Encrypt SSL certificates that install automatically and renew automatically every 90 days. There's no setup, no extra cost, and no expiration headaches.
Yes. Our LiteSpeed-powered stack is optimized for WooCommerce, Magento, PrestaShop, and OpenCart. We recommend at least the Royal plan for production stores, and the Empire plan or a VPS for stores with significant catalog size or concurrent traffic.
Yes — all hosting plans include unlimited email accounts at your domain (Royal and Empire), full webmail access, IMAP/POP3/SMTP, spam filtering, and SPF/DKIM/DMARC support. We do not offer Microsoft 365 or Google Workspace as part of our base hosting plans.
Yes, anytime. You can upgrade with one click from your client area; downgrades require a quick ticket so we can verify your usage will fit the new plan. Upgrades are prorated against your existing balance.
We operate edge locations in North America (New York, Dallas, Los Angeles), Europe (London, Frankfurt, Amsterdam), and Asia-Pacific (Singapore, Tokyo, Sydney). For shared and reseller hosting you can choose your preferred region during signup.
Yes. We perform daily off-site backups of all shared and reseller accounts and retain them for 14 days. You can also create on-demand backups via cPanel. We strongly recommend keeping your own independent backups for any business-critical site.
Yes — our engineering team rotates around the clock, including weekends and holidays. Average ticket response is under six minutes. We don't outsource first-line support, so the person replying actually understands the stack.
Yes. Royal, Empire, and reseller plans include one-click staging for WordPress sites — make changes in a sandbox and push to production when ready. VPS users have full root access to set up any staging workflow they prefer.